Refund policy

If you’re not satisfied with your products, we offer a full refund or exchange within 30 days of purchase, provided the products are unused, undamaged, and in their original packaging. We will not be able to accept and refund products that have been used.

Please note:

• Customers are responsible for return shipping costs 
• We recommend using tracked delivery and obtaining proof of postage (https://www.parcel2go.com/ allows you to compare couriers and send parcels)
• We can’t be held responsible for any items lost or damaged during return transit 

To start a return, please email us at hello@thegoodfluff.co.uk so we can help you through the process. Unfortunately, we cannot accept returns received after the 30-day window.

Returned items must be:

• Unused and in original, undamaged packaging
• Including any free gifts or additional items received

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thegoodfluff.co.uk.

Damaged/lost items

Please double check your information at check out as we are not responsible for any information inputted incorrectly. We are unable to change this once the order has been shipped so please contact us as soon as possible if you notice an error.

We take great care in packing your order, but once it leaves us, it’s in the hands of the courier - and unfortunately, damage can sometimes occur during transit. If your parcel arrives damaged, please email us at hello@thegoodfluff.co.uk with photos within 24 hours of delivery so we can help make it right.